“Bigsocial”, PRIVACY STATEMENT

 

Effective: September, 2021

This Privacy Notice (“Privacy Notice”) explains how “RewardPoint Technologies Private Limited” (“Bigsocial”, “Bigsocial”, “us,” “our,” and “we”) uses your information and applies to all who use our “platform”– including mobile applications, websites, social networking and media sites, online services or any of our described online activities we own or control (collectively, the “Bigsocial” Platform” or “Bigsocial” or just the “platform”).

By using the platform, you acknowledge you have read the terms of this Privacy Notice. If you do not want your information handled as described in this Privacy Notice, please do not provide us with your information or interact with the platform or services provided.

“Bigsocial” recognises the importance of maintaining your privacy. We value your privacy and appreciate your trust in us. This Policy describes how we treat user information we collect on our “platforms”. This Privacy Policy applies to current and former visitors to our website and to our online customers. By visiting and/or using our “platform”, you agree to this Privacy Policy. We may modify this Privacy Notice at any time. You are requested to revisit the Privacy Policy section on our platform from time to time. You can determine when this Privacy Notice was last revised by referring to the "Effective Date” above.

 

Information We Bring together

 

We may collect the following categories of personal information from and about you:

 

• Demographic information: We may collect demographic information about you or any other information provided by you during the use of our website or while making a purchase.
• Identifiers: such as your name, postal addresses, email addresses, social networking website user account names, telephone numbers, or other addresses at which you are able to receive communications.
• Commercial information: such as information that enables us to determine lifestyle, interests, and activities, including purchasing tendencies and order history (such as the “Bigsocial” vouchers you purchase and redeem); areas of interest; information collected through your interactions with social networks; information about persons for whom you have purchased “Bigsocial” vouchers as gifts or who have bought “Bigsocial” vouchers as gifts for you; and information about friends who refer you or whom you have referred.
• Sensitive Personal data and information: Your email address and platform password; Your payment details, billing and delivery addresses, a credit/ debit card number and a credit/ debit card expiration date and/ or other payment instrument details; Your phone numbers; website browsing patterns (e.g., through cookies) and purchase history.
• Location information: such as information related to your state/province, city, or neighbourhood, and, if you agree, more specific location information that is provided through the GPS functionality on mobile devices used to access the Service.
• We collect information from you passively: We may use tracking tools like Google Analytics, Google Webmaster and browser cookies for collecting information about your usage of our “platform”.
• We get information about you from third parties: For example, if you use an integrated social media feature on our platform. The third-party social media site will give us certain information about you. This could include your name, gender, contact details and email address.
• Financial information: such as information collected from you as needed to process payments for “Bigsocial” vouchers or other products or services that you buy, or as provided by you to administer your participation in optional services and programs, such as your payment card number, expiration date, and card verification number.
• Internet and network activity information: such as information about your browsing behaviour, search history, and interactions with websites and advertisements, including data from cookies, pixel tags, and web beacons.
• Inferences regarding preferences and other characteristics: such as our assessment of the types of products or services you may have an interest in.  

 

How “Bigsocial” Collects Information

We collect information that you submit to us. For example, when you use our “platform”; make a purchase; register to receive information, products, or services available through the “platform”; or interact with us in other ways like visit any page online that displays our ads or content, purchase products or services on or through the platform, interact or connect with or link to the platform via any social networking tools or post comments or feedback on the platform.

We may collect information about you when Provide information to enrol or participate in programs provided on behalf of, or together with other merchants, our marketing and business development partners, distributors, sellers, resellers and other business partners, with your consent or as necessary to provide services you have requested.

We will collect any information you voluntarily provide, and we may also request optional information to support your use of the Service.

We also collect any information that you voluntarily enter into any postings, comments, or forums within the Service.

When you use our “platform”, we may collect information about the devices you use to access the Service, including hardware model, operating system and version, Internet Protocol (“IP”) address, and other unique device identifiers, mobile network information, and information about the device’s interaction with our Service.

We may collect different types of information about your location, including general information, such as the city, state, and/or PIN code associated with your IP Address. We may use such location information to customize the Service, including advertising that is presented to you. In order to do this, your location information may be passed along to our affiliates, agents, vendors or advertisers. You may be able to disallow our use of certain location data through your device or browser settings.

We may obtain information about you or your use of the Service from third party sources, such as our vendors, or advertisers. You may give us permission to access your information from services offered by third parties, including social networking and communication websites or platforms. When you access our “platform” through other third-party platforms, you are authorizing ““Bigsocial”” to collect, store, and use such information and content in accordance with this Privacy Notice.

Use of information collected

 

We use information to contact you: We might use the information you provide to contact you for confirmation of a purchase on our website or for other promotional purposes.

We use information to respond to your requests or questions. We might use your information to confirm your registration for an event or contest.

We use information to improve our products and services. We might use your information to customize your experience with us. This could include displaying content based upon your preferences.

We use information to look at site trends and customer interests. We may use your information to make our website and products better. We may combine information we get from you with information about you we get from third parties.

We use information for security purposes. We may use information to protect our company, our customers, or our websites.

We use information for marketing purposes. We might send you information about special promotions or offers. We might also tell you about new features or products. These might be our own offers or products, or third-party offers or products we think you might find interesting. Or, for example, if you buy tickets from us, we'll enrol you in our newsletters.

We use information to send you transactional communications. We might send you emails or SMS or WhatsApp message about your account or a voucher / ticket purchase or a booking that you make through our apps, website or collectively “platform”.

You hereby consent to receive communications by SMS or calls or through WhatsApp from “Bigsocial” or its affiliates or its partners with regard to the services provided by “Bigsocial” or as facilitated by the “Bigsocial” partners.

We use information as otherwise permitted by law.

 

When and why “Bigsocial” Discloses Information

We may share your personal information as required to comply with the law or legal obligations, such as to comply with legal orders and government requests, or as needed to support auditing, compliance, and corporate governance functions or in response to a subpoena, or similar legal process, including to law enforcement agencies, regulators, and courts in the United States and other countries where we operate;

We may also share your personal information in special cases or instances such as:

• With our vendors who perform a variety of services and functions for us, such as data storage, order fulfilment, transmitting emails, and managing digital content. We may share your information with such vendors subject to confidentiality obligations consistent with this Privacy Notice and on the condition that the service providers use your information only on our behalf and pursuant to our instructions;
• In the event we go through a business transition such as a merger, acquisition by another company, bankruptcy, reorganization, or sale of all or a portion of our asset
• To combat fraud or criminal activity, and to protect our rights, users, and business partners, or as part of legal proceedings affecting “Bigsocial”;
• With our affiliates and subsidiaries who may only use the personal information for the purposes described in this Privacy Notice;
• If the information has been aggregated, de-identified, or otherwise does not identify you personally; and otherwise with your consent.

We may disclose your personal information to the following categories of third parties like “Bigsocial” Entities or business partners, merchants, Co-marketers, Distribution Partners, Advertising Networks, Payment Services / Gateway Providers, Internet Service Providers, Data Analytics / AI / Data Science Providers, Operating Systems and Platforms, Social Networks, Government or Law Enforcement Entities, Services Providers, Technology Developers / Partners (Individuals or organizations). We may disclose the following categories of personal information for our own business and operational purposes:

•       Identifiers;
•       Demographics;
•       Commercial information;
•       Location information;
•       Financial information;
•       Internet and network activity information; and
•       Inferences regarding preferences or characteristics.
•       Internet and network activity information; and
•       Inferences regarding preferences or characteristics.

 

Security of your Personal Information

We use industry-standard encryption technology to secure financial account information. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security. If you have any questions about security on our website, you can contact us at support@bigsocial.in

We shall, however, not be responsible for any breach of security or for any actions of any third parties that receive your Personal Information. The Website is also linked to many other sites and we shall be not responsible for their privacy policies or practices as they are beyond our control.

 

Your Rights Regarding Private Information

You have certain rights with regard to your private information: 

• Right to know and request information about the categories and specific pieces of private information we have collected about you within the last 1 month, as well as the categories of sources from which such information is collected, the purpose for collecting such information, and the categories of third parties with whom we share such information.
• Right to update your private information & request a portable copy of your  private information.
• Right to request that we delete your  private Information, subject to certain exceptions allowed under applicable Indian laws. 
• Right to not be discriminated against for exercising any of the above-listed rights.

We may, however, provide a different level of service or charge a different rate reasonably relating to the value of your personal information.

You may exercise these rights by sending an email to support@bigsocial.in

We may take reasonable steps to verify your identity prior to responding to your requests.

In addition to the above rights, you can update or remove financial account information. You can also deactivate your “Bigsocial” account by sending a mail to us at support@bigsocial.in

 

Retention of your Personal Data

You can at any time unsubscribe from our services, newsletters, e-mailers. We will, however, retain your personal data for as long as your account is active or as needed to provide you services and to maintain a record of your transactions for financial reporting or other compliance purposes. We will also retain your personal data as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

While we are ready to assist you in managing your accounts or subscriptions, closing your account, removing or deactivating your profile, we cannot always delete records of past interactions and transactions. For example, we may be required to retain records relating to previous purchases on the Site for financial reporting and compliance reasons.

Your Choices

We expect that you benefit from a more personalized experience when we know more about you and what you like. However, you can limit the information you provide to “Bigsocial”, and you can limit the communications that “Bigsocial” sends to you.

You may choose not to receive commercial e-mails from us by following the instructions contained in any of the commercial e-mails we send. Please note that even if you unsubscribe from commercial email messages, we may still email you non-commercial emails related to your account and your transactions on the Service.

You may manage how your browser handles cookies by adjusting its privacy and security settings.

When you first visit or use the platform, we may request permission to collect and use your device’s precise geo-location. You can opt not to permit the collection of this information, or permit it only when using the mobile app, but it may limit certain functions or features of the Service.

App permissions required to use various features

• Location: To provide location specific functionalities
• SMS: We need send and receive SMS permission, so as to read your SMS and auto- populate One Time password (OTP) received on your mobile number for authentication of payments while making a transaction.
• WhatsApp: We need send and receive WhatsApp message permission, so as to read your message and auto populate One Time password (OTP) received on your WhatsApp number for authentication of payments while making a transaction.
• Call Phone: We require access to make phone calls through app.
• Storage: This permission is used for enabling local caching of data on your device to make your browsing experience faster and smoother. We do not store any confidential data as part of this permission.
• Geo-Services: This permission is used to notify you about local services and offers, available in your area. Wherever possible, our apps make use of certain algorithms to present the information as per your distance preferences.
• Maps: This permission is used to show you the exact location of merchant outlets or an available service on a Google map, it also helps you navigate and assess distance from your current location.
• Install Shortcut: Shortcut of “Bigsocial” app is auto-created upon installation by you on your phone.

 

Privacy Practices of Third Parties

This Privacy Policy only addresses the use and disclosure of information by “Bigsocial” through your interaction with our platform. Other websites that may be accessible through links from our platform and our co-branded websites may have their own privacy notices and personal information collection, use, and disclosure practices. Our business partners may also have their own privacy policies. We encourage you to familiarize yourself with the privacy statements, notices or policies provided by these other parties prior to providing them with any information.

Business Transfers and Corporate Changes

“Bigsocial” reserves the right to disclose, transfer, or license any and all information related to the platform, including personal information to a subsequent owner, co-owner, or operator of the platform or any portion or operation related to part of platform; or in connection with a corporate merger, consolidation, or restructuring, the sale of substantially all of our stock and/or assets, or other corporate change, including, without limitation, during the course of any due diligence process.

Notice to Residents of Countries outside India

This Service is intended only for users in the India. By using the “Bigsocial” platform or giving us your personal information, you are directly transferring your personal information to us in India. You agree and consent to our collection, transfer, and processing of your personal information in accordance with this Privacy Policy. You are solely responsible for compliance with any data protection or privacy obligations in your jurisdiction when you use the platform or provide us with personal information. Regardless of where we transfer your information, we still protect your information in the manner described in this Privacy Policy.

 

Contact Us

In accordance with Information Technology Act, 2000, as amended from time to time, and the Rules made there under, if you have any questions regarding our Privacy Policy, you may contact us at the details mentioned below:

RewardPoint Technologies Private Limited

14, S Enclave, Modinagar, Ghaziabad, UP. PIN – 201204.

Business Hours: Monday to Friday (09:30 to 18:00)

Alternatively, you can reach out to us online at support@bigsocial.in